Return Policy


-United States and Canadian Customers
Since we inspect and pack all of our orders with care, we think you’ll be extremely satisfied with the condition of your items. However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we’ll gladly replace them.

Refundable

  1. DVDs, CDs, training materials, or other media may only be returned for refunds if unopened. If opened, they may be returned only for replacement with the same item (shipping not refundable).
  2. Any defective, incorrect or damaged item may be returned within 30 days of receipt. Contact us first to notify us of the damaged item. We will then gladly ship a replacement that includes a return packing slip for the damaged item.

Non-refundable

  1. Any downloadable item such as a Mp3 or PDF is not subject for a return and refund.
  2. We only offer materials we think are worthwhile, but we cannot guarantee that you will personally like the resource you purchased. You will still have received the intellectual benefit out of your resource, whether positive or negative, so a refund because you did not like an item is unavailable.
-International Customers
Please contact us by email before returning any product.
-Where to Ship Returns
Because this is a post office box, please do not send your package by UPS or Federal Express. Please ship via the U.S. Postal Service, utilizing Media Mail, if qualified.

Lamb & Lion Ministries
P.O. Box 919
McKinney, TX 75070

-Time Until Replacement Arrives
Please allow 1-3 weeks for the return to be received and processed. If you are expecting a return shipment, please allow 2-4 weeks for the new package to arrive. If you need further assistance with a return, please contact us. International callers, please contact us via email only.
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bi-weekly, including the electronic version of the Lamplighter magazine, via email.